Valve Opens Repair Centers For Broken Steam Decks
Valve announced that its Steam Deck repair centers would be open to assist customers tired of DIY fixes. The company will repair, replace, or diagnose any problems with your Steam Deck if it isn’t already.
Update from Valve (via Games Developer) states that repairs covered by warranty are “free” and will help with any issues that are not covered by the policy. If the unit is defective, Valve will arrange repairs or send you a replacement. The centers can fix out-of-warranty items for a nominal fee. Valve will refund the device if you are not satisfied with the price.
No one has been exempted from the Steam Decks one-year warranty since February. However, you can still cancel it. The warranty of Valve does not apply to systems that have been modified or damaged at home, as it does for most other manufacturers. Don’t forget the serial number; don’t flush it down the toilet. Also, don’t leave it out in the elements exposed for acts of God.
Bold of Valve to assume that I understand what these iFixit guide pages are telling me.
Valve’s IFixit hub can be used to repair your system if it isn’t covered. You can find instructions on removing covers, where buttons and chips go, and how to calibrate replacement parts. I’m not going to bother with the tools list, but you handy people can continue.
My Steam Deck is still running like new, and I was lucky enough to be able to get into the second wave. Although I was initially horrified at how big the damn thing was in the beginning, my strange baby hands seemed to be okay with it. Valve isn’t able to keep up with the demand. Although the waitlist continues into December, the manufacturer claims it will double shipments.
